Realizing the situation, the boss couldn’t help but smile. Instead of scolding Johnny, he said, “You might have misunderstood, but your respect and kindness matter more than winning any argument.” Johnny nodded, learning that serving others isn’t just about rules — it’s about how you make people feel.

From that day on, the boss used Johnny’s story to teach new employees an important lesson: good customer service isn’t about proving who’s right — it’s about listening, respecting, and helping with a good heart.